Last updated: March 1st, 2021
To ensure the safety of our customers and delivery teams, new procedures regarding exchanges and returns have been implemented*.
*As the COVID-19 situation continues to evolve, we reserve the right to make any necessary changes to this policy without prior disclaimer. We will continue to adapt our practices based on the guidelines established by the Public Health Agency of Canada and local authorities.*
- If there is a manufacturer defect for (New Items), we will gladly accept a return or exchange within 7 days of delivery or pick-up, with proof of purchase. The unused item must be returned in its original condition and packaging. Returns are subject to a $69 return-shipping fee. Refunds will be processed based on the original method of payment.
- All floor models, in-store reduced items, used items and special order furniture are considered final sale and are not eligible for return or exchange.
- Damage as a result of assembly is not deemed as defect and is therefore not eligible for return
- Please contact us as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest
Our in-home delivery service is offered for purchases made in-store and online. The unused item must be returned in its original condition and packaging. Please note that delivery fees are non-refundable. Customers are responsible for any applicable delivery fees and return packaging.
Please contact the store within 7 days of delivery to arrange a return or exchange for in-store and online purchases.